Who are we looking for:
We are looking for a Customer Relationship Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and fulfill them satisfactorily. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
- Operate as the lead point of contact for customers, from on-boarding through the entire customer life cycle.
- Handle and Manage customer/client queries and escalations.
- Supervise all customer relationship executives; monitor and report on their performance.
- Develop and oversee customer retention campaigns; Follow-up and engage with customers regularly.
- Plan and make sure client feedback and requirements are catered to by the team smoothly.
- Plan and manage customer/client care budget and maintain monthly quota as established.
- Bachelors or Masters degree in Business, Marketing, Sales, Communications, or a related field.
- At least 1 year of Client/Customer Relationship/Account Management experience.
- Excellent communication skills, especially writing skills.
- The drive and energy to manage multiple clients simultaneously.
- Proactive attitude, passion for customer satisfaction and ability to build rapport with clients.
- Excellent time management and leadership skills.
- Strong computer skills, especially MS Office and some CRM software.
Who we are
We are a tech startup, building solutions in Healthcare Vertical. We have built
products that are disrupting the Healthcare industry and is bringing the entire
healthcare ecosystem on a single digital platform.
If you think you are the right fit for this role, get in touch with us. You can find ways to reach us in the contact section of this website.
P.S. Since we are operating under Stealth Mode, so you will find little to no information on us in your
research. Feel free to get in touch with us all the queries that you are bound to have!